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The apparel industry is facing historic supply chain & labor challenges, meaning delays for millions of people all around the world. When it comes to apparel, many interdependencies must be met perfectly to create the final piece. When one component becomes scarce, the ability to manufacture the product becomes impossible. That includes anything from the people doing the work to the thread used to embroider.

SquadLocker wants to assure you we're doing everything we can to address these challenges – adding more employees, equipment, & shifts to our Warwick, RI production facility. We're doing everything within our power to ensure we deliver on our promise to you.

We invite you to take a minute to hear from SquadLocker’s CEO, Gary Goldberg, about how we’re facing these challenges to take care of you & your community.

Need Help? Here’s who to contact & what to expect.

Help with an Existing Order
Contact our Service team at support@squadlocker.com. Be sure to include your order number, name, and what you need help with. Please keep in mind we’re experiencing high volume, so wait and response times are longer.

Help Finding Your Order Status
You can check in on your order status at any time by visiting the Find Your Order page. Make sure you have your order number handy. There you can see where in the process it is. If you have further questions, reach out to support@squadlocker.com.

Help with Your Organization’s Store
Need help with a logo, setting up your store, adding items, or something related to your organization’s store? Reach out to our Sales team at sales@squadlocker.com

For customers with a current open order, you can expect your order to ship within 5-7 business days of your original ship date (this does not apply to backordered items).  

Last Updated 09/24/2021


 

Thank you so much for your patience and understanding as we navigate these challenges in tandem with the entire apparel industry. SquadLocker remains focused on fulfilling our promise to serve communities across the United States.